
Is
there someone in your office with whom you find it challenging to deal? Is your
life at work being harmed by a difficult relationship? It could be with a
colleague, business partner, manager, director, customer or
supplier.
So,
let’s look at some strategies:
Value the differences: Being human, we all naturally relate
better and more quickly to those we perceive as being like us. The solution is
to identify the differences and to value the dissimilarities and variances
between personalities and cultures. (Think about it: if oranges, apples and
mangoes were all the same shape, colour and taste — meals would be very boring).
The 24-hour wait: If someone has said or done something
that you don’t like, then endeavour not to react immediately. Try ‘sleeping on
it’ and your perspective may well be different in the morning, plus the way
that you decide to deal with the situation may be more professional and better
considered.
Talk it out: If you really have a continuing
problem with someone, you can just bury your head in the sand and become more
angry and frustrated or, alternatively, you can take the initiative and arrange
a convenient time and place to talk. I appreciate that in the short term, you
may not wish to do this but in the long term, it could have measurable benefits to your relationship and subsequent interaction. (This applies
whether the individual is above or below you in the corporate hierarchical
structure).
Therefore,
[a] choose a time and place; [b] acknowledge there are problems between you;
[c] outline the conduct that you find a problem, and give examples; [d] explain
how this affects you and [e] find out what you can both do to improve the
relationship.
This
should be a two-way communication, plus an opportunity to negotiate issues and
find a common way forward that is acceptable to you both.
Be positive and interested: If you don’t like someone, it is
tempting to share these feelings with your fellow colleagues, but this is just
the time for tact and diplomacy. Gossiping can destroy morale and productivity
and, however unpopular the other person may be, it can also impact your own
reputation. If you need to offload your feelings, then find a trusted friend or
even a family member who will listen and allow you to vent your feelings,
safely.
Look from the other person’s
perspective: This
will mean putting your own views and judgments to one side and looking at the
problem as if you were the other individual. With this technique of being empathic, it can be surprising how different a relationship can look from
the other side.